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电子政务的发展及其影响因素分析

摘要本文采用制度分析方法，通过对广东省电子政务发展过程中的转折性事件、法律、法规及相关活动进行内容分析，并结合制度理论中的强制、规范和认知体系来考察广东省电子政务发展进程中组织域的形成。本文还通过问卷调查收集有关广东省电子政务发展影响因素的数据，并采用德尔菲专家预测法分析影响广东省电子政务发展的因素。研究结果表明，广东省电子政务的发展分别经历了平台搭建、初级应用和广泛应用三个阶段，在这三阶段的演进过程中，强制、规范和认知三大支柱所起的作用是不同的，第一、二阶段主要是规范性支柱建设，第三阶段主要是强制性支柱建设，认知体系也开始萌芽。同时，参与者在三个阶段中的角色和作用也是不同的，但政府始终是主要的参与者和推动者。最后，我们得出当前广东省的电子政务正处于广泛应用阶段，该阶段的特征是规范性体系趋于稳定，强制性体系趋于成熟，认知性体系开始建设。另外，通过德尔菲专家预测法分析得出，影响广东省电子政务发展的因素包括电子政务发展的主要动力、电子政务发展的主要障碍两大方面，并且这两方面因素也正好与当前电子政务处于广泛应用阶段的特征是相吻合的。因此，为了更好地发展电子政务我们就应当不断强化电子政务发展的动力，大力宣传电子政务的利益和好处，努力克服电子政务发展的障碍，并消除各方对电子政务的担心和置疑。关键词：电子政务；制度理论；发展进程；德尔菲分析；影响因素

AbstractFirst,this study used institutional theory to examine the field formation ofdevelopment of e-government in Guangdong province’s,by analyze the critical eventsand activities that lead to the birth of Guangdong province’s e-government,andassesses the progress of the establishment of its regulative and normative institutionalsystems.Second,we also used Delphi method to fined the influence of thedevelopment of e-government in Guangdong province’s,and collected data byquestionnaire survey.The results indicate that the development of e-government in Guangdong hadincluded three stages which are platform construction,primary application and abroadapplication.Regulative,normative,and cognitive pillars have different impact amongthose stages evolution.During stage one and two,the main tasks were constructednormative pillar,and in stage three were constructed regulative pillar,also thecognitive pillar emerged in this stage.Moreover,the participant have different rolesand effect among those three stages,but the government is always the most importantone.In addition,from Delphi method,we know the influence of the development ofe-government in Guangdong province’s,that are the main power of e-government、themain obstruction of e-government、the benefit of e-government and the worry ofe-government.Therefore,to develop e-government,we should strengthen the power,publicize the benefit,overcome obstruction and remove worry.Key words:E-Government,Institutional Theory,Development，Delphi Method，Influence

IV目录第一章引言...............................................................................................................................11.1问题的提出及选题的意义................................................................................................11.2研究的内容及研究方法....................................................................................................31.3论文框架............................................................................................................................4第二章文献综述.......................................................................................................................52.1电子政务发展阶段的研究.................................................................................................52.2电子政务发展的驱动因素及好处..................................................................................112.3电子政务发展的障碍......................................................................................................122.3.1 IT基础设施..........................................................................................................142.3.2安全和隐私............................................................................................................152.3.3 IT技术..................................................................................................................152.3.4组织........................................................................................................................162.3.5运营成本................................................................................................................17第三章广东省电子政务发展的进程.....................................................................................193.1研究概述..........................................................................................................................193.1.1制度理论...............................................................................................................193.1.2组织域...................................................................................................................203.2研究方法..........................................................................................................................223.3数据收集..........................................................................................................................233.3.1转折性事件作为域的形成和演变的变量...........................................................233.3.2重要活动作为规范性支柱和强制性支柱的变量...............................................243.4研究结果..........................................................................................................................273.4.1平台搭建阶段（2000—2001）...........................................................................313.4.2初级应用阶段（2002—2004）...........................................................................323.4.3广泛应用阶段（2005—）...................................................................................363.4.4基于制度理论的分析...........................................................................................393.5讨论..................................................................................................................................41第四章广东省电子政务发展影响因素分析...............................................................................434.1研究概述..........................................................................................................................434.2研究方法..........................................................................................................................434.3数据收集..........................................................................................................................444.4研究结果..........................................................................................................................464.4.1电子政务发展的主要动力...................................................................................464.4.2电子政务发展的主要障碍...................................................................................484.5讨论..................................................................................................................................50第五章研究结论及不足...............................................................................................................535.1结论..................................................................................................................................535.2不足..................................................................................................................................54电子政务的发展及其影响因素分析V后记.........................................................................................................................................55参考文献：.....................................................................................................................................58附录一............................................................................................................................................64

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